Chapter 243 - 204: Big-Eyed Cutie Tian Xiqwei

Chapter 243: Chapter 204: Big-Eyed Cutie Tian Xiqwei

A faint smile touched Lu Ya’s eyes when she heard Tian Xiqwei’s reply.

"We’ll see" simply meant she wasn’t opposed.

"Leave it to fate" meant she was interested.

From the day Tian Xiqwei debuted, Lu Ya had been her agent.

Over the course of their work, they had encountered many powerful and influential men, but Tian Xiqwei had never shown the slightest interest in any of them.

The entertainment industry was a world of fame and fortune.

With Tian Xiqwei’s looks and figure, it was natural that many men would have improper intentions toward her.

They tried to lure her with benefits or coerce her with threats.

Through it all, Tian Xiqwei had never once compromised.

Beneath that seemingly sweet exterior, she was actually very stubborn and headstrong.

It was precisely because of this that Tian Xiqwei had lost many precious opportunities. Otherwise, with her overall qualities, she wouldn’t have only just started to make a name for herself today.

Regarding Tian Xiqwei’s insistence on sticking to her principles, Lu Ya felt a mix of admiration and helplessness.

She knew the rules of this industry all too well. If you wanted to get ahead and climb to the very top, you absolutely had to have financial backing.

Without it, Tian Xiqwei would never be able to break into the film industry. She would be stuck running in circles in the world of television dramas, forever left to pick up the scraps others left behind.

For an actress, the golden period for career development is only ten years.

Once an actress passes thirty, the difficulty of making another major career breakthrough increases exponentially, and many resources automatically start to favor the younger starlets.

Tian Xiqwei was already twenty-six this year, and she would be twenty-seven next year.

Six years after her debut, she still didn’t have a single signature work to her name.

Lu Ya saw it all, and her heart ached with anxiety.

Now, a tycoon that Tian Xiqwei wasn’t opposed to had finally appeared. Lu Ya inexplicably felt as if the dawn had broken.

’I have to seize this chance!’

’I absolutely must!’

...

Inside the elevator, Gu Heng stood in the center.

"How long is their film crew staying in Beichun?" Gu Heng asked Dong Qiming, who stood beside him.

"About ten days," Dong Qiming answered truthfully. "The main filming location for their show is in Han City, so they won’t be staying in Beichun for long. If the shooting progresses quickly enough, they might even finish early."

"Who are the main actors in this show?"

The Junlan Hotel’s elevators were fast. In the blink of an eye, they arrived at the 17th floor, which was the hotel’s executive floor.

Dong Qiming replied with a smile, "Only the male and female leads have a bit of fame. The male lead seems to be called Xin Yunlai, and the female lead is Tian Xiqwei. They’re both second-tier actors."

As the elevator doors opened, Gu Heng was the first to step out.

Looking out, the entire office area was a scene of bustling activity.

Cubicle after cubicle, employee after employee.

Everyone was performing their duties, like precision gears ensuring the smooth operation of the five-star hotel beneath their feet.

"Chairman Gu, our hotel has ten main departments in total."

Dong Qiming took the opportunity to explain, "The office area you see before you is for our hotel’s Marketing, Finance, and Human Resources departments. Our hotel’s Executive Office is also located on this floor."

"The work atmosphere is good."

Before coming to take over the Beichun Junlan Hotel, Gu Heng had naturally done his homework.

The ten main departments Dong Qiming mentioned were just a general overview.

In reality, if you broke down these ten main departments, each one contained several smaller sub-departments.

Take the Finance Department Dong Qiming just mentioned, for example. It included the Accounting, Purchasing, and Cost Control departments.

Another example was the Human Resources Department, which similarly included Recruitment, Training, and Employee Relations.

Besides the three major departments Dong Qiming mentioned, the Beichun Junlan Hotel also had a Front Office Department, Housekeeping Department, Food & Beverage Department, Engineering Department, Security Department, IT Support Department, and the Executive Office that Dong Qiming had mentioned last.

Different departments, different divisions of labor.

Different positions, different career paths.

The entire Beichun Junlan Hotel was like a large corporation, and for a corporation’s development to enter a positive feedback loop, there must be a standardized path for advancement.

In this regard, Dong Qiming had done a very good job.

From staff to senior staff, from team leader to supervisor, from assistant manager and manager of a small department to assistant director and director of a large one, the entire promotion track was very clear and transparent.

Gu Heng and Dong Qiming chatted as they walked, soon arriving at the conference room of the hotel’s Executive Office, where everyone took their seats.

It was the same familiar process. Since the Beichun Junlan Hotel was wholly owned by Gu Heng, there was no need for any buck-passing or disputes. Gu Heng directly instructed Yang Wenjie and Xu Ke to lead their respective teams and begin their work.

Next was the round of introductions.

The hotel executives qualified to accompany Dong Qiming before Gu Heng today were, at a minimum, directors of major departments. Managers of smaller departments didn’t even have the right to appear before him.

"Manager Dong, tell me your thoughts on our hotel’s future development."

After Dong Qiming finished introducing the group of hotel executives, Gu Heng, seated at the head of the table, posed the question to him.

Just now at the hotel entrance, although Gu Heng had clearly stated that the baton for the hotel’s future development would remain in Dong Qiming’s hands, the hidden premise was that it was all subject to Gu Heng’s knowledge and approval.

"Chairman Gu, the Beichun Junlan Hotel is positioned as a luxury hotel."

"As the pinnacle of the Ivory Tower, a luxury hotel must have not only top-of-the-line hardware but also refined and impeccable service. It carries profound significance in terms of service quality, culture and arts, business networking, technological innovation, and the city’s image."

Dong Qiming was clearly prepared for Gu Heng’s question.

He hadn’t jumped ship from the Marriott International Group to the Beichun Junlan Hotel to coast into retirement. He had been holding a grudge, wanting to prove his worth and ability to those blind white pigs at the Marriott International Group.

Fifty-four years old was the prime time to strive!

"Although we position and promote Jun Lan as a luxury hotel, it is clear we still fall short of the international standard. Therefore, regarding Jun Lan’s future development, I believe our short-term goal is to make it a luxury hotel in substance, not just in name."

Hearing Dong Qiming’s words, Gu Heng nodded slightly in approval.

The Beichun Junlan Hotel. Gu Heng had stayed here for a week before, and in the presidential suite, no less.

To be honest, there was indeed a significant gap compared to the luxury five-star hotels Gu Heng had stayed at in Zhonghai.

An ordinary person might not notice, but for the wealthy who travel or go on business trips year-round, the difference was easy to feel.

In short, the Beichun Junlan Hotel did not yet meet the quality standards of a luxury hotel. Touting itself as one to the public bordered on false advertising.

"Chairman Gu, I plan to tackle this from five dimensions over the next six months."

"First is the service dimension. A luxury hotel typically represents the pinnacle of service quality and accommodation experience, creating the ultimate enjoyment for guests by providing unparalleled room facilities, exquisite cuisine, personalized services, and outstanding customer care."

"In this aspect, our hotel still has a lot of room for improvement."

As Dong Qiming spoke about his area of expertise, his face filled with intense confidence.

"I believe that everyone in the Front Office, Housekeeping, and Food & Beverage departments—from the department heads down to the regular staff—needs to be completely retrained."

"Because they are at the forefront of guest interaction, their service quality directly affects a guest’s first impression of our hotel. And in my opinion, their current service quality is completely below the standard expected of a luxury hotel."

As Dong Qiming’s voice fell, the directors of the three departments he had just called out instantly broke into a cold sweat.

"Second is the technology dimension. Luxury hotels are always at the forefront of innovation and technology. Although our hotel has fully implemented a smart room system, I believe we still need to strengthen this area."

"For example, we can consider introducing smart delivery robots and smart laundry rooms, which are currently trending at the cutting edge of the high-end hotel industry."

"At the same time, we could also consider deploying a big data analytics platform to conduct in-depth analysis of guest consumption behavior, preferences, and feedback. Then, through this data analysis, we can understand guest needs and pain points to optimize our service processes and product design..."

Without any notes, Dong Qiming laid out his entire vision for the future direction and development plan of the Beichun Junlan Hotel to Gu Heng.

Amidst the flurry of activity, time slowly passed...